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Sabhanaz Rashid Diya, who was head of public policy for Bangladesh for Meta, reviewed Sarah Wynn-Willams memoir Careless people, which I'm currently reading.

She says it is incomplete:

the author glosses over her own indifference to repeated warnings from policymakers, civil society, and internal teams outside the U.S. that ultimately led to serious harm to communities.

She explains how the people at headquarters were detached:

Every visit to a country or a high-profile meeting at the World Economic Forum in Davos or the U.N. was the product of weeks of intense coordination across regional policy, legal, security, business, and operations teams. When they left after a few days, teams on the ground like my own had to spend months cleaning up the mess they left behind. That included frequently expending local policy and diplomatic relationships built over a decade, and chasing promises made to policymakers and civil society for more resources that rarely got approved.

She does call the book brave and interesting:

Despite telling an incomplete story, Careless People is a book that took enormous courage to write. This is Wynn-Williams’ story to tell, and it is an important one. It goes to show that we need many stories — especially from those who still can’t be heard — if we are to meaningfully piece together the complex puzzle of one of the world’s most powerful technology companies.

(From: Careless People book review: Sarah Wynn-Williams’ Facebook memoir reveals Meta’s global problems - Rest of World)